The Sauermann Group places customer satisfaction as its absolute priority.
Wherever the Group is present or represented, it listens to customers’ needs and expectations in order to gather the information and indicators that allow it to adapt its products and services to each of the following 3 customer profiles:
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| Distributors/wholesalers |
Distributors/wholesalers of air conditioning, heating or refrigeration systems and, to a lesser extent, electricity, the interfaces for air conditioning installers, heating specialists-plumbers or electricians. |
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| Original Equipment Manufacturers |
Original Equipment Manufacturers (OEM): manufacturers of air conditioning, heating or refrigeration systems.
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| Importing agents |
Importing agents who distribute our products in countries not covered by the Group’s own sites (Australia, South Africa, etc.).
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Sauermann proposes customised support for these 3 families via its Marketing Department and Research & Development Division, which are geared to developing products, services and tools that are suited to the their needs and those of their final customers.
In 2008, the Sauermann Group aims to push the “Sense of Service” even further.
- Put in place all necessary resources to optimise customer service.
- Provide appropriate responses to the specifications of each market.
- Create new products in flourishing market areas, range additions and new lines of accessories by extending market responsiveness and arranging regular meetings and round table sessions with installers.
| Maintaining close links with customers |
The Customer Relations Department:
- Listens to and takes charge of customers,
- Dedicates multilingual contacts to them for each geographic zone,
- Takes and follows up orders,
- Answers any sales queries,
- Implements the necessary resources.
To ensure 100% satisfaction of customers, wherever they are in the world.
| Optimise the Supply Chain |
The Sauermann Group attaches strategic importance to the Supply Chain, which it considers as an added benefit to its services policy.
The challenge of our Supply Chain consists of facilitating the activities of our distributor/wholesaler customers, as well as our importers and, most importantly, those of installers, the final customers.
The Sauermann Group undertakes to meet the delivery lead times requested by its customers.
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| Commitment to product reliability |
The Sauermann Group guarantees all of its products for 2 years. It therefore covers the periods of selling, installation and use of products. |
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| Offer an operational After Sales Service: |
Whatever the problem encountered during the guarantee period (incorrect handling during transport, incorrect installation, breakdown) our After Sales Service is at your disposal to make a suitable diagnosis and, if necessary, to replace the product.
| Advise, Inform, Communicate |
- Distributors/wholesalers and importing agents: website catalogues, installation guides, regional, national and international trade shows, open days, display units and P.O.S. materials are just some of the merchandising aid tools made available to you and your customers to assure first-class support wherever you are in the world.
- OEMs: The Sauermann Group places all of its extensive know how at your disposal:
- Participation in technical studies, drawing up requirements definitions, product design, packaging design, assistance and implementation of projects, etc.
- Sauermann is in a position to provide you with back up and support in conquering new markets and offers appropriate advice and solutions in the management and the development of your integration projects.
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